Reservation Policy

30% deposit is required to secure and confirm your reservation by bank transfer. Balance payments are only accepted by bank transfer 4 or 5 weeks before arrival.

Cancellation Charges

Up to 8 weeks before arrival: Deposit

From 55 to 30 days before arrival: 50% of rental

From 30 – 0 days before arrival: 100% of rental

Travel or holiday insurance is not included, customers are advised to purchase comprehensive travel insurance at country of origin.

Confirmation of your reservation will be sent on receipt of deposit payment.

Full details of the arrangements will be sent on receipt of balance payment.

Balance of your reservation, will be due four weeks before your arrival.

Disclaimer

CAWE II Seaview Villa and the accommodation/ property manager and owners do not accept any liability for any loss, damage, or additional expenses incurred by the client or any member of the client’s party regardless of the cause.

The property owner and/or his agent does not accept liability for any injury, death, loss, inconvenience or damage, alteration, delay or cancellation of the booking as a result of war, threat of war, riot or civil strife, terrorist activity (threatened or actual), natural disaster, fire, sickness, weather conditions, action at an airport or port by any government or public authority, technical problems relating to transport and airport regulations caused by technical, mechanical or electrical breakdowns or with the client’s accommodation or other circumstances as amounting to “force majeure” or Acts of God or other similar events beyond the property owner’s control. In addition, the owner and/or agent of the villa is not responsible for any physical injuries caused to the customers during their stay at the property.

The property “Villa” has an official tourist license.  It is also your responsibility to look after your own health and well being during your stay.  Supervise children in the grounds and around pool areas and the surrounding area, and village.  We will not be liable for any personal injuries during your stay.

We highly recommended that the customers purchase comprehensive travel insurance prior to their trip.

External Maintenance

The owner or his/her representative have, if necessary, free access to the property for essential maintenance purposes (garden, swimming pool etc).

Breakages/damages: Customer agrees that any damages/breakage caused by his party, will be paid for, to the owner of the villa.

Complaints

Complaints: Your holiday enjoyment is of prime importance to us. In the event that you have cause for complaint whilst on holiday you must immediately report the matter to our representative at the Villa or your agent (details of which you are given) so that we have the opportunity to resolve the matter on the spot. Until we are aware of a problem or complaint, we cannot begin to resolve it.

Personal Insurance

All our clients-tenants are required to have taken out personal insurance to cover all eventualities. (Personal travel insurance, life, accident and sickness, damages to the property).

Conditions

When accepting your booking, it will be understood that you are agreeing to the Booking Conditions on behalf of all members of your party.

Statement of Client-Tenant

I have read and understood and we agree to accept and abide by the terms and conditions of bookings as detailed on behalf of all persons of whom booking is made and I confirm that I am authorized to act on their behalf.

In the event of controversy arising from the booking and property rental, only the Chania Crete Courts can deal with the matter. By confirming the booking, the customer implies that the Villa Rental Conditions have been understood and have thereby been accepted without reserve and without exception. If any of the conditions of this contract have become invalid, or were invalid or if in this contract these should be a gap, the other conditions cannot be contested.

House Rules

Weddings, engagement parties or any other large gatherings are not allowed
No pets
No smoking inside the house, ash trays are supplied for smoking outside
The villa caters for a total of up to 9 people plus 2 babies only

TERMS OF USE

This Privacy Policy governs the manner in which the web site cawevilla.gr collects, uses, maintains and discloses information collected from users (each, a «User») of the cawevilla.gr website («Site»). This privacy policy applies to the Site and all information, graphics and services offered by cawevilla.gr

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, use the contact form of our site, subscribe to the newsletter, respond to a survey, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, email address, name and surname. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies

Our Site may use «cookies» to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information

cawevilla.gr may collect and use Users personal information for the following purposes:

– To improve customer service
Information you provide helps us respond to your customer service requests and support needs more efficiently.
– To personalize user experience
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
– To improve our Site
We may use feedback you provide to improve our products and services.

How we protect your information

We adopt appropriate data collection, storage and processing practices, hosting server firewall and other security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures. Our Site is also in compliance with PCI vulnerability standards in order to create as secure of an environment as possible for Users.

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.

What rights you have over your data

Regarding your personal information that we have about you, you can request an exported file or place a request to erase your data. This does not include data we are required to keep for security, administrative or legal purposes.

What data breach procedures we have in place

If in any case a breach of data such as loss, alteration, unauthorised disclosure or access, personal data transmission, storage or otherwise processed happens, we will notify you immediately after we become aware of.
How you can review, update, get a copy or delete your data

You can review and update your information at any time by sending us an email at info@cawevilla.gr. If you want to delete or get a copy of your data on our site, send a mail to our Data Protection Officer at info@cawevilla.gr. We will do that with immediate effect.

How long we retain your information

When we you register you as a client, we process and keep your personal data we have about you for as long as you don’t ask for their deletion (subject to laws and regulations).

Third party websites

Online reservations are the responsibility of third party companies that act as our official partners, their websites have their own privacy policies and customer service policies, credit card information are processed by them and provided to us in order to bill users for goods and services that they already have agreed to pay. We do not retain, share, store or use personally identifiable information and credit card information for any secondary purposes.
Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.

Advertising

Ads appearing on our site may be delivered to Users by advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile non personal identification information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This privacy policy does not cover the use of cookies by any advertisers.

Changes to this privacy policy

cawevilla.gr has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:
info@cawevilla.gr

This document was last updated on May 24, 2018